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Customer Service

Customer Satisfaction Index

CSI

Bénéteau and its network of dealers have set up an international customer satisfaction index, through which each new Bénéteau customer in the last 3 years is questioned about their satisfaction in relation to the service provided by their Bénéteau dealer, as well as their boat.

How are you contacted by BENETEAU ?

When you buy your boat, and your dealer hands it over to you, you fill in a BENETEAU SAILING FOR PLEASURE CONTRACT with your dealer. After this, Bénéteau will contact you directly by telephone to ask you what you think and what remarks you may have, or, if necessary, they will fix a date for this telephone interview.